FAQs
Below FAQ are some common concerns of our clients before purchasing or after the sale of the products, if you have other questions, please just send it toΒ info@oxygensolve.com
Customer Service - We're here to help.
You can contact us via Email, or Phone, or Chat. We will try to respond as soon as possible. Feel free to ask for advice or give us feedback on our products or service. We're here to provide you the best service we can.
info@oxygensolve.com
Phone:+1 2133706080
Sorry, we do not offer finance for the products. We already strive to make our concentrators as affordable as possible.
Financing will increase the total cost of the product. This is because you're paying for the cost of credit (interest and other loan costs) in addition to
the cost of the product. If you have difficulties getting full payment, you can contact us will provide you the best price. Email address: info@oxygensolve.com
Payment through PayPal. you will be redirected to their website where you can log in and finalize the payment. You can connect your credit card, debit card, or bank account to PayPal for purchasing products. You can also pay with your credit cards, we accept VISA & Master Card ect.
Subscribe to our store to gain access to exclusive coupons and promotions from OxygenSolve. Or you can ask our customer service, we will assist you with your promo code.
US In stock & Free Shipping for US orders.
3-5 business days to deliver.
Accessories: 10-15 days to deliver.
The oxygen concentrators and the accessories will be shipped separately.
So sorry to tell you that We have not cooperated with any medical insurance company.
Our product is a health care machine, If you have specific requirements for oxygen concentration or oxygen flow rate, please choose our products according to your actual situation.
Return and exchange policies can be found here: Return and Exchange Policies.
If you placed an order and would like to cancel, please contact us to begin the cancellation process. Email address: info@oxygensolve.com We will get back to you within 12 hours.
First, please review our return and refund
policies. found here: Return and Exchange Policies. Then please get in touch with us to begin the return process.
Email address: info@oxygensolve.com
Please email info@oxygensolve.comquestions about your refund. We will get back to you within 12 hours.
Yes, cleaning is important for any piece of equipment. You should refer to your owner's manual to find out how to properly clean and maintain your device.If you do not have your user's manual you may find a copy of it here: OXYGEN CONCENTRATOR MANUALS
Our product is a healthcare machine, so it does not need a prescription. If you have specific requirements for oxygen concentration or oxygen flow rate, please choose our products according to your actual situation.
Our Products are not FAA approved, you can not take it on plane, and we suggest you use it during the excursion.
A portable oxygen concentrator is a device that separates oxygen from the air and allows you to breathe in the oxygen on an as-needed basis. Portable oxygen concentrators can run on both AC and DC power, and they can be charged by both. This battery charge allows it to bring in air, separate the oxygen from the rest of the air, and deliver it back into your lungs at whatever rate is appropriate for you. Some portable oxygen concentrators offer both continuous flows and pulse dose settings.
The home oxygen concentrator is a device that converts air into oxygen, allowing you to breathe easier. It runs on AC power and is only compatible with home or stationary models. The concentrator brings air through the inlet vent into the machine, where it passes through a filter that catches dust and other small foreign particles before going through an oxygen separation system. The oxygen is then released through the tube and cannula in the proper dosage.
The batteries for your portable oxygen concentrator can be recharged either with the AC power cord or in the car with the DC power cord. They can be recharged inside the concentrator, or if they are external batteries, they can be charged using their own cord, or in an external battery charger depending on the model and type of batteries it takes. Battery recharging time varies from concentrator unit to unit, as well as depending on how old your battery is and how much remaining battery life it has left. The average recharge time is 4 to 5 hours.
Although manyportable oxygen concentrators (POCs) provide only pulse dose oxygen delivery, some units also deliver continuous flow.
NT-05 is an oxygen concentrator which provides 3L continuous flow. And the battery can last up to 2 hours.
NT-02 has 2 oxygen delivery modes: Pulse Mode delivers oxygen by sensing the user's breathing rhythm, while Continuous Flow supplies oxygen at a fixed frequency. The 2 modes switch automatically according to usersβ breathing patterns, suitable for a broad range of people.
The standard ambient temperature range of our oxygen concentrator is -20β~60β. Cold conditions can affect the operating time of portable oxygen concentrator batteries.
A continuous flow oxygen concentrator means that the oxygen concentrator can supply oxygen continuously. Pulse oxygen concentrators only provide oxygen while monitoring the user's breathing.
We have the filters in stock now, they can be cleaned or replaced every 3-6 months, this is the link.
Accessories
Yes, all of our home oxygen machines are suitable for you, they can work for 24h/7d, even when you sleeping.
All of our brand-new home and portable oxygen concentrators s are a one-year manufacturer warranty, except our used oxygen concentrator and accessories.
negative ion: Negative oxygen ions can effectively strengthen the ciliary movement of the tracheal mucosal epithelium, affect the activity of respiratory enzymes in the epithelial villi, improve the secretory function of alveoli and the ventilation and ventilation functions of the lung, relieve bronchospasm, increase lung capacity, adjust the respiratory rate, and relieve cough, etc.
Atomization: The atomization function of the oxygen concentrator uses expertise to help the respiratory system target this one place, so it has few side effects. At the same time, because the atomized very small particles are better absorbed, the damage to the respiratory system is also very small.
All Home Oxygen Concentrators have atomization function.
NT-03 is the lightest portable oxygen concentrator, which is only 3.1lbs.
The battery for NT-03 is 0.66lbs.
Portable Oxygen Concentrator NT-01 andPortable Oxygen Concnetrator NT-02 provide 1-5L oxygen flow and 93% Β± 3% oxygen concentration. The biggest difference is NT-01 has an internal battery that canβt be replaced. NT-01 has an replaceable battery which can last up to 4 hours.
Portable Oxygen Concnetrator NT-02 Battery indicators: Shows the current battery capacity, which is calculated based on the real-time voltage value and may deviate from the actual situation.For reference only.
There are 4 battery indicators on the operation panel:
4 lights on -------- battery capacityβ§90%
3 lights on -------- 90%οΌbattery capacityβ§75%
2 lights on -------- 75%οΌbattery capacityβ§50%
1 light on -------- 50%οΌbattery capacityβ§25%
1 light flashing -------- battery capacityοΌ25%
Yes, all homeβoxygen concentrators are suitable for you, they can work for 24h/7d, even when you sleeping.
The 8 Cell/ 16 Cell Battery is a rechargeable Lithium-Ion battery for the Portable Oxygen Concnetrator NT-02 model. It provides portability for your active lifestyle. When you're away from a power source, this battery will keep your concentrator running so that you can stay active longer. An 8-cell battery will give you up to 3.5 hours of battery life, or an extra 16-cell battery to provide 6 hours of battery life.
Rechargeable Lithium-Ion Battery for NT-02 Model
8 Cell Battery Duration: Up to 3.5 hours.
16 Cell Battery Duration: Up to 6 hours.
Yes, Portable Oxygen Concnetrator NT-02 's battery is replaceable. An 8 Cell Battery is $169, and a 16 Cell Battery costs $259.
NT-01 and Portable Oxygen Concnetrator NT-02 are 5L portable oxygen concentrator.
1.Oxygen Flow
NT-01 is pulse flow. NT-02 has 2 modes, the one is pulse, and the other is continuous flow supplies oxygen at a fixed frequency.
2.Battery
NT-01 has an internal battery, which is not replaceable and only lasts 2 hours. NT-02's battery has the extra 8-cell(Up to 3.5 hours) and 16-cell battery(Up to 6 hours).
3.Weight
NT-01 is 7.05 pounds. NT-02 is lighter, which is 4.85 pounds. NT-02 is lighter and easy to carry.
Dual modeοΌPortable Oxygen Concnetrator NT-02 has 2 oxygen delivery modes: Pulse Mode delivers oxygen by sensing the user's breathing rhythm, while Continuous Flow supplies oxygen at a fixed frequency. The 2 modes switch automatically according to usersβ breathing patterns, which is suitable for a broad range of people.
Advantages: The dual-mode oxygen concentrator NT-02 is an innovative and effective way to provide oxygen therapy to patients. Compared with the only continuous flow oxygen concentrators, the dual-mode NT-02 saves more battery power, which means users can use it longer without draining their batteries. The dual-mode oxygen concentrator can also produce oxygen for three seconds without detecting the user's breathing, compare with only a pulse flow oxygen concentrator, it is easier to obtain oxygen for users with shortness of breath or shallow breathing.
The 16 Cell Battery takes 3.5 hours to fully charge.
Yes, NT-02βs battery is rechargeable.
8 Cell Battery
8 Cell Battery
Yes, You can replace the battery, and the batteries are in stock now. 16 Cell Battery
8 Cell Battery
8 Cell Battery is $169, 16 Cell Battery is $259.
This is a 3L continuous flow oxygen Concentrator.
NT-05 is 3.3lbs lightweight. And itβs battery is 0.67lbs.
Yes, NT-05 βs battery is rechargeable.
Yes, You can replace the NT-05 battery, and the batteries are in stock now.
the batteries are in stock now.One piece battery cost $49, 2pcs/ $79, 3Pcs/$99, 5pcs/$159.
Home Oxygen Concnetrator weights 4.8kg/10.58 lbs. And itβs our lightest home oxygen concentrator.
No, you donβt need to add water to NT-04, Home Oxygen Concnetrator has the automatically humidification function.
Yes, you can use this machine 24H/7D. And Home Oxygen Concnetrator is 42dB and you can manually shut down the light on the screen. NT-04 gives you a better sleep environment.
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