Return Policy

Return & Refund Policy

Before you apply for a return or refund, please read our Return & Refund policy to confirm that your order is allowed to be returned.

 

Refund Available

  • Within 30 days after receiving your product.
  • There is no artificially damaged.
  • All parts and accessories must be in the original package and no item missing.
  • The machine is damaged by logistic company, please contact us within 48 hours, we will process the refund or resend the new machine for you (we will no longer process it after 48 hours) 
  • If you request a return & refund, we will charge you a service fee based on your payment amount. The fee mainly caused by the product value impairment and restocking fee.
Product price 0-$99 $100-$299 $300-$599 $600-$899 ≥$900
Service fee $20 $50 $80 $120 $200


 

Refund Unavailable & Delay

We cannot refund if it occurs one of the following situations.

  • Shipping fees are non-refundable and the cost of return shipping is borne by customer.
  • Send products to the wrong address (including “return to sender”).
  • Choose the return method for cash on delivery.
  • Order the accessories or used machine or personal care products.
  • Due to the epidemic, we will not accept returns and refunds for disposable products or personal care products on the website: oximeter, hearing aids.
  • The machine can only be replaced once without special situation, and the refund service will be unable to provide after replacement.
  • Logistics lost orders. We will submit claims to the express company on all orders that are not received. The processing time is 5-10 days.

    Refund Process

    1. Contact us: info@oxygensolve.com, let us know your order number and the reason for the refund.
    2. If you want to claim a return for quality issue, we need a video to confirm this and keep it as proof.
    3. After we confirm and accept your application for returning or replacing, we will send you the return address with 24 hours.
    4. Sending the product back, and please email us the tracking number.
    5. The refund will be completed within 2-3 business days hours after we receive your return product.

          Note: Please contact us by email to request a return address before returning. Please do not send the product back to the original shipping address on the package. It is not our return address. If you return the product to that address, the return process cannot proceed normally.

           

          Refund Time & Attention

          The refund time will be different because of the PayPal or bank transfer system. If the refund time beyond this time limit, please contact the PayPal or your issuing bank for further information.

          • Refund Method: The refund will be processed to only your original PayPal account.
          • Refund time: The refund will takes 2-3 business days to arrive.

          Incorrect Shipping Address

          If you type in an incorrect address online and cause the delivery fail, we are regret about that. After confirming the parcel can arrive to our warehouse, we will re-send a new product to you, and we need to charge you the shipping fee for the re-sending package.

           

          How to cancel order?

          Before shipment: please email us ASAP, and name the mail"Cancel Order". We always handle this kind of emails firstly.

          After shipment: unfortunately the order cannot be canceled after shipment. Please firstly email us to ask the return address and sign the package, and then sent it back to the certain return address we give you.

          How can I return the product?

          Please contact us at the first time info@oxygensolve.com

           We will reply and follow the return issue within 24 hours. The unauthorized return is not acceptable.

          If you have any questions about our Return & Refund Policy, please feel free to contact us, we are glad to discuss this policy with you.