Service & Policy
How do you contact us?
Customer Service - We're here to help.
You can contact us via Email, or Phone, or Chat. We will try to respond as soon as possible. Feel free to ask for advice or give us feedback on our products or service. We're here to provide you the best service we can.
info@oxygensolve.com
Phone:+1 (276) 249-3372
Can you finance an oxygen concentrator?
Sorry, we do not offer finance for the products. We already strive to make our concentrators as affordable as possible.
Financing will increase the total cost of the product. This is because you're paying for the cost of credit (interest and other loan costs) in addition to
the cost of the product. If you have difficulties getting full payment, you can contact us will provide you the best price. Email address: info@oxygensolve.com
About OxygenSolve Payment Methods.
Pay via PayPal. You'll be redirected to their website where you can log in and complete your payment. You can link your credit card, debit card, or bank account to PayPal to purchase products. You can also pay with a credit card; we accept VISA, MasterCard, and other payment methods. We also accept Klarna, Afterpay, Google Pay, and Apple Pay.
Where can you find coupons or promos?
Subscribe to our store to gain access to exclusive coupons and promotions from OxygenSolve. Or you can ask our customer service, we will assist you with your promo code.
Where can you find return and exchange policies?
Return and exchange policies can be found here:Return and Exchange Policies.
How do you cancel your order?
If you placed an order and would like to cancel, please contact us to begin the cancellation process. Email address:info@oxygensolve.comWe will get back to you within 12 hours.
How do you return your order?
First, please review our return and refund policies. found here:Return and Exchange Policies. Then please get in touch with us to begin the return process. Email address:info@oxygensolve.com
Who do you contact about your refund?
Please emailinfo@oxygensolve.comquestions about your refund. We will get back to you within 12 hours.
How long is the warranty ?
All of our brand-new home and portable oxygen concentrators s are a one-year manufacturer warranty, except our used oxygen concentrator and accessories.
About Products
Does an oxygen concentrator need to be cleaned?
Yes, cleaning is important for any piece of equipment. You should refer to your owner's manual to find out how to properly clean and maintain your device.If you do not have your user's manual you may find a copy of it here:OXYGEN CONCENTRATOR MANUALS
How does an oxygen concentrator work?
A portable oxygen concentrator is a device that separates oxygen from the air and allows you to breathe in the oxygen on an as-needed basis. Portable oxygen concentrators can run on both AC and DC power, and they can be charged by both. This battery charge allows it to bring in air, separate the oxygen from the rest of the air, and deliver it back into your lungs at whatever rate is appropriate for you. Some portable oxygen concentrators offer both continuous flows and pulse dose settings. The home oxygen concentrator is a device that converts air into oxygen, allowing you to breathe easier. It runs on AC power and is only compatible with home or stationary models. The concentrator brings air through the inlet vent into the machine, where it passes through a filter that catches dust and other small foreign particles before going through an oxygen separation system. The oxygen is then released through the tube and cannula in the proper dosage.
Are batteries for the portable concentrator rechargeable?
The batteries for your portable oxygen concentrator can be recharged either with the AC power cord or in the car with the DC power cord. They can be recharged inside the concentrator, or if they are external batteries, they can be charged using their own cord, or in an external battery charger depending on the model and type of batteries it takes. Battery recharging time varies from concentrator unit to unit, as well as depending on how old your battery is and how much remaining battery life it has left. The average recharge time is 4 to 5 hours.
Continuous or pulse flow?
A continuous flow oxygen concentrator means the oxygen generator can continuously supply oxygen. But pulse oxygen concentrators usually supply oxygen based on your breathing, because pulse oxygen concentrators usually have breathing sensors.
Are there any portable oxygen concentrators that are continuous flow?
Although manyportable oxygen concentrators(POCs) provide only pulse dose oxygen delivery, some units also deliver continuous flow.NT-05is an oxygen concentrator which provides 3L continuous flow. And the battery can last up to 2 hours.NT-02has 2 oxygen delivery modes: Pulse Mode delivers oxygen by sensing the user's breathing rhythm, while Continuous Flow supplies oxygen at a fixed frequency. The 2 modes switch automatically according to users’ breathing patterns, suitable for a broad range of people.
Can an oxygen concentrator be stored in a cold/hot room?
The standard ambient temperature range of our oxygen concentrator is -20℃~60℃. Cold conditions can affect the operating time of portable oxygen concentrator batteries.
How do you distinguish between continuous flow and pulse flow machines?
How often do you need to replace filters?
We have the filters in stock now, they can be cleaned or replaced every 3-6 months, this is the link.Accessories
Can you use the machine for 24h?
Yes, all of our home oxygen machinesare suitable for you, they can work for 24h/7d, even when you sleeping.
What is the negative ion?
negative ion: Negative oxygen ions can effectively strengthen the ciliary movement of the tracheal mucosal epithelium, affect the activity of respiratory enzymes in the epithelial villi, improve the secretory function of alveoli and the ventilation and ventilation functions of the lung, relieve bronchospasm, increase lung capacity, adjust the respiratory rate, and relieve cough, etc.
What is the Atomization function?
Atomization: The atomization function of the oxygen concentrator uses expertise to help the respiratory system target this one place, so it has few side effects. At the same time, because the atomized very small particles are better absorbed, the damage to the respiratory system is also very small. All Home Oxygen Concentrators have atomization function.
How do I choose a continuous or pulse flow oxygen concnetrator?
A continuous flow oxygen concentrator means that the oxygen concentrator can supply oxygen continuously.Pulse oxygen concentrators only provide oxygen while monitoring the user's breathing.
Can all machines be paid for by medical insurance?
So sorry to tell you that We have not cooperated with any medical insurance company. Our product is a health care machine, If you have specific requirements for oxygen concentration or oxygen flow rate, please choose our products according to your actual situation.
Do you need a prescription to buy a portable oxygen concentrator?
Our product is a healthcare machine, so it does not need a prescription. If you have specific requirements for oxygen concentration or oxygen flow rate, please choose our products according to your actual situation.
Can you fly with a portable concentrator?
Our Products are not FAA approved, you can not take it on plane, and we suggest you use it during the excursion.
Shipping
When do you received your package?
US In stock & Free Shipping for US orders. 3-5 business days to deliver. Accessories: 10-15 days to deliver. The oxygen concentrators and the accessories will be shipped separately.
Why I get more than one package from one order?
Usually, we will ship all of your orders in one package. But the parts and accessories may be sent separated.
